Effectively working with Netskope Support using ServiceCloud platform

Netskope Support provides timely and high-quality technical assistance using a global team of qualified engineers, with diverse backgrounds in cloud security, networking, virtualisation, content delivery, and software development.

We made a significant investment in a robust new ticketing system, ServiceCloud, and while we are excited about how it will help us better serve our customers, we realise there have been some transition issues. To address these we invite you to attend this workshop, where we will demo best practices and how to use this new platform effectively to resolve support issues faster.

PREREQUISITE: Proficient with Netskope Administration & Operation. Highly recommended to have NSCO&A Certification.

What you’ll learn:

1. Netskope support terms, definitions and SLAs
2. Effectively working with Support to minimisve the time to repair
3. Best practices to file support ticket using new ServiceCloud platform