Hi, @lmunro . Thank you for reaching out! A Netskope expert from our community team will get back to you as soon as possible. In the meantime, if any community member knows the solution, please reply to this thread!
I'm trying to do the same thing with changing the user's domain and having the same issue. We have Azure AD set up and are syncing identities from there. The change in the username is showing up in the list of users in the settings (under Security Cloud Platform > Netskope Client >Users). However the updated username is not reflected in the SkopeIT users and we have to add the new username back to the private apps.
As a workaround we are uninstalling the client and sending a new invite to the updated email address. This isn't ideal as it is creating duplicate users for the devices they use.
If anyone else has run into this issue and has any other way of fixing it I'd be happy to hear.
Not sure if the new versions have made this better but the process is a lot better than it was
Below are the steps I follow for a UPN Suffix Update on a user, do mind this on a Hybrid Setup with Azure and domain bound devices
Sync Azure AD to Netskope Check Netskope has new UPN in Settings > Security Cloud Platform > Users Log into device with new username Using cmd execute "whoami /upn" it should display the new UPN this is important Clear "APPDATA\Roaming\Netskope" and restart Login and check netskope works Should have a private gateway IP assigned Otherwise perform another reboot