You probably have some orphaned registry entries that need to be cleaned
out. I would suggest doing that and rebooting and re-installing the
client. If that does not work, please put in a support case and let tech
The default wait time is up to 60 mins depending on when the last time
the client checked in for an update but max time is 60 mins. However,
you can manually force an agent to update. Currently, we do not have an
ability to mass update clients. Zack ...