I just opened a support ticket for which the resolution was redirection to an article describing how some functionality was currently disabled due to a known issue.
I went back to the support home page, and there was no mention of the functionality in any of the list of Active or Recent Incidents. There was a somewhat similar article listed for other functionality that was listed under Recent Incidents, but its article stated that the fix had not yet been deployed.
I'm curious; how are users supposed to know about issues if they aren't listed, or their status isn't accurately reflected, on the support homepage?
Best answer by ShawnWhite
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