Hello everyone,
I’m looking for guidance on how best to handle chat bots within business web applications, particularly when they are being blocked under Online Ads filtering.
For example, we use the Blackbaud web application. While the main application functions as expected, the embedded chat bot is being blocked because it is categorized as Online Ads. The chat bot is an important feature, as it is used to create support cases for the application.
Additionally, I’ve included screenshots from SkopeIT and had a couple of related questions:
- Is it normal for the same application to appear under multiple App Categories?
- What is the difference between a URL and a Page as shown in SkopeIT?
Any insights or best practices would be appreciated.
