10-27-2022 04:53 AM
I am getting internal server error while hitting below POST query through swagger/ postman https://alliances.goskope.com/api/v2/policy/urllist/deploy
I have provided all the required permission while creating token to make the request, not sure why I am getting this error.
Am I missing anything ? Please help me out with this issue.
10-27-2022 05:55 AM
Welcome to the community!
I see you are using the endpoint for "POST URL List Deploy (Apply Changes)". Which steps have you performed beforehand, e.g. any URL list modifications? Did those succeed?
Did you confirm the token is being sent in the header?
10-27-2022 06:06 AM
10-27-2022 07:41 AM
I cannot replicate the 500. And yes, it looks like your token is correct (or it would throw a different error).
You could review the unapplied URL list in the tenant UI (how it looks there) and try to apply from there, as a basic test.
10-27-2022 09:09 PM - edited 10-27-2022 09:11 PM
I am able to apply changes through dashboard , and it is getting reflected in list also.
But still getting internal server 500 error through API. Any idea what could be the reason , as I am able to hit other endpoints successfully.
10-30-2022 10:28 PM
Do we need to make any change in permission in Netskope UI for deploy endpoint https://alliances.goskope.com/api/v2/policy/urllist/deploy to work.
Can you please help me out with this issue.
10-31-2022 01:29 AM
you only need to ensure that the respective endpoint is enabled:
(under Settings > Tools > REST API v2)
Existing tokens will be updated, they don't change. Same goes for expiration date, btw.
Hope this helps!
10-31-2022 01:46 AM
I have already provided the required permission, still it is giving us same internal sever error 500. What can we do now?
10-31-2022 01:52 AM
to me, it looks configured correctly. I suggest you open a Support case, mentioning what you've tested so far. (You might want to refer to this thread as well, so that the Support engineer does not have to start from scratch).
Thank you for your cooperation!
10-31-2022 02:00 AM
10-31-2022 02:42 AM - edited 10-31-2022 02:53 AM
Not working from here as well
10-31-2022 02:46 AM
10-31-2022 02:55 AM
10-31-2022 04:02 AM
10-31-2022 04:08 AM
the support portal has been migrated to a new system recently. If you haven't opened a ticket in the past 4 weeks or so, it is necessary to reset your PW. Please use the "forgot my pw" option. Thank you for your cooperation!
10-31-2022 04:16 AM
Already did that but not receiving any mail on registered email Id.
11-08-2022 10:43 AM
@SAKSHI I would send an email to email@example.com to resolve your issue.
11-09-2022 12:17 AM
Thanks @JulieB , We are stuck with this error for quite some time , so would really appreciate if someone can help us to resolve this issue.
11-04-2022 01:37 PM
I'm also unable to access the new portal - no email coming to Deloitte account email.
11-08-2022 10:50 AM
You can always reach out to our support team via email at firstname.lastname@example.org. To best handle your request, please provide the following information:
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