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Additional Discussions

Welcome to our Additional Discussions Forum! Here, you can engage in lively conversations and exchange ideas on a wide range of topics that go beyond the scope of our product forums

  • 188 Topics
  • 427 Replies
188 Topics
M
munster
asked in Additional Discussions
Access China GOV website

HiSome of the China Gov websites have IP restriction that only allow coming China IPs.As we are connected via JP POP,  China website will deny the access.  I believe FProxy can mitigate this issue, can share China FProxy IP to use?Thank

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M
cubiaz55
cubiaz55New Member
asked in Additional Discussions
Netskope Performance Troubleshooting Tool - Windows

Hey-o Community! Was recently using the Netskope Performance t/s tool for Windows and I noticed that part of the testing that takes place appears to be ping attempts to a POP gateway, however if ICMP is inherently not allowed to POP’s then why is this even part of the testing? Unless someone knows if “No-Pinging” is just something an organization can choose to NOT have while others do? Looking to get clarity to also understand just how useful this tool actually is.  

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Netskope Employee
B
b-radNew Member
asked in Additional Discussions
User Login Reporting

Looking for advice on how to accomplish the following:Identify all SaaS Apps that our users are logging into, and identify the user groups (departments, OUs, etc.) that are logging in for each SaaS App Key information that we are looking for on the App is the following: App Name URL URL Category CCI Available - Is the application in CCI? Here is what I tried that was inefficient, lack of quality data, etc.:I tried querying web_tx for URI containing /Login/ I then queried App Names against CCI via API Lastly, I manually looked up Apps in CCI to try and find users with traffic associated to the app (the issue here is that a browse to the site would show up and not indicative of a user login)Any advice and/or direction would be appreciated. (Was not sure the appropriate category to put this question into - thus chose Additional Discussions)

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Netskope Employee
fsoffia
Netskope Partner
fsoffiaNetskope Partner
asked in Additional Discussions
Netskope Client in multi user environment how many tunnels ?

HalloIn a multi user environment the Netskope Client does a tunnel to Netskope POP for each logged in user or is there a unic tunnel for all users ?Thanks

342
fsoffia
Netskope Partner
carlosValderr
Netskope Partner
carlosValderrNetskope Partner
asked in Additional Discussions
Bug Client Configuration peruserconfig?

Hi,We are experiencing an anomalous case on machines where we have installed the NS Client in peruser config mode. We have noticed that when a user with higher client config privileges (disable client, etc.) logs in and subsequently another user connects to the same machine, the second user inherits the client configuration privileges of the user with higher privileges. Only by restarting the service is the client configuration correctly re-established for the user. We noticed this because user 2 now has permissions to disable the client. We have tested it in v123. Estamos experimentando un caso anómalo en máquinas donde tenemos instalado el NS Client con el modo peruser config. Nos hemos dado cuenta que cuando un usuario con mayores privilegios de configuración del cliente (deshabilitar cliente, etc.) inicia sesión y posteriormente otro usuario se conecta a la misma máquina, el segundo usuario hereda los privilegios de configuración del cliente del usuario con mayores privilegios. Sol

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wilsonExplorer III
asked in Additional Discussions
Newtonsoft.Json.xml

For the Netskope Adaptor software, we recently became aware of “Newtonsoft.Json.xml” - does anyone know what the functionality of this is?  Up to now, we have center our attention and double-check our backups for “nsADImporterConfig.json”  

221
V
Netskope Employee
T
Netskope Partner
TED_tsukaharaNetskope Partner
posted in Additional Discussions
Request：A notification when the Secure Enrollment token is nearing its expiration date.

【Background】With the activation of Secure Enrollment, authentication tokens must be renewed each time before their expiration. Engineers need to confirm the pre-expiration notifications for the tokens and carry out the necessary tasks to address any identified issues. 【Request】We request a notification when the Secure Enrollment token is nearing its expiration date.We would also like the ability to configure how many days in advance the notification is sent.  

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dkolb-netskope
asked in Additional Discussions
Secure Enrollment Authentication Token Question

Hello,I was wondering if the Secure Enrollment Authentication Token gave a warning before expiring?I could not find any documentation that said there would be any banners or notifications when the token is about to expire so I wanted to know if there is some sort of warning for it.Thanks in advance!

2022
M
mfaris
Netskope Employee
mfarisNetskope Employee
posted in Additional Discussions
Netskope IPSec Integration Guide with Amazon Web Services

The attached guide illustrates how to configure Netskope IPSec tunnels with your AWS environment for egress traffic filtering and monitoring. This integration provides unmatched visibility and real-time data and threat protection for the traffic leaving your AWS environment. Steering your AWS egress traffic to the Netskope cloud allows you to apply full capabilities of the Netskope platform, including cloud network  firewall, web content filtering, data leakage and threat protection, third-party risk protection, etc.

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mfaris
Netskope Employee
A
apezuelaNew Member III
asked in Additional Discussions
Debug device classification

Hi,In our organization, we have different device classification profiles created. Is there any way to observe how these classifications are applied? Sometimes we encounter issues where a device is no longer recognized despite theoretically meeting the classification rules we created, and we have no way of seeing which requirement it has failed to meet.Best regards,

381
S
Netskope Employee
EwanBrown
Netskope Partner
EwanBrownNetskope Partner
asked in Additional Discussions
New Phone and need to reset OTP for Netskope Community

HelloI have a new phone and I need to add my OTP (Google Authenticator) to this phone.  I was hoping it could be done by resetting it through my profile setting.  IT’s not jumping out at me.  Anyone got some instructions or a link on how to re-add my Google Authenticator. Many thanks.

130
EwanBrown
Netskope Partner
sumit_infotrust
Netskope Partner
sumit_infotrustNetskope Partner
posted in Additional Discussions
Required parameters are missing in SAML request

Getting the following error from netskope on submitting Rpaas authentication.  I can see that SAML auth is a success and correct parameters are being passed Required parameters are missing in SAML request. Please contact your admin for assistance.Error code - 0x0008301  <samlp:Response xmlns:samlp="urn:oasis:names:tc:SAML:2.0:protocol" ID="_34c3170d-c2d5-4641-a500-efff1156aab1" Version="2.0" IssueInstant="2023-05-19T23:49:59.463Z" Destination="https://saml-infotrust.goskope.com/saml2/http-post/sso/y27jeqzXClz3pXsFW9HY/2" > <Issuer xmlns="urn:oasis:names:tc:SAML:2.0:assertion">https://sts.windows.net/3e1da75a-6547-480c-900d-575bebac3e46/</Issuer> <samlp:Status> <samlp:StatusCode Value="urn:oasis:names:tc:SAML:2.0:status:Success" /> </samlp:Status> <Assertion xmlns="urn:oasis:names:tc:SAML:2.0:assertion"

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secproceoNew Member
asked in Additional Discussions
Netskope Administration Using SSO

Team,Good evening.I followed the instructions below, but Netskope only creates a “TenantAdmin” role in the console using SSO. Is there a way to utilize the other roles created in Netskope, such as “DelegatedAdmin” and “Compliance Officer,” etc.? I can log into Netskope using an SSO account created in Azure with no problem. The issue is the account always shows up as “TenantAdmin” for the role.   Thanks. 

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2022RossNew Member
asked in Additional Discussions
NS Anget not getting Sterring Config

Deployed NS agent via intune to windows 10 machines ~4000. the deployement was successful however we seen a rise in agents on machines not steering traffic as intended.Example 1​​​​​This is very random and given the users are machines are part of the right groups and OU Troubleshooting Done:1. Enough Licenses ---check 2. User part of the right group ---check3. Device sync fine with intune ---check 4, windows up to date  --------check 5. manually update version ----Done6. unstallting agent -----Done ( sometimes this fixes the issue when intune reinstalls agent) Any help will be appriciated   

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dkolb-netskope
asked in Additional Discussions
Netskope CA certificates

Does Netskope notify us when their signing CA certificates are changed/updated? Recently we have had an issue where we needed to manually upload the certs for a tool and I was curious if Netskope notifies all of their customers when this certificate is renewed or being changed.Let me know if anyone has experienced the signing CA’s changing/updating and if Netskope notifies anyone.Thanks in advance!

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mattwalkerNew Member
asked in Additional Discussions
IDP Install for non-domain joined sytems

Hi All!  Hoping someone can help pin down an issue we're running into with deployment of the Netskope Client via IdP. FWIW - We're using Okta as our IdP.  IdP Install reference: https://docs.netskope.com/en/netskope-help/netskope-client/netskope-client-deployment-options/deploy-netskope-client-via-idp/We have the Okta account set up in Settings>Security Cloud Platform>Forward Proxy SAML. We also have the .msi file on the computer. We run the following install script:  msiexec /I NSClient.msi tenant=**MASKED** domain=goskope.com installmode=IDP mode=peruserconfig autoupdate=on /qn After running the script, the Netskope client installs, and the user is prompted to enter in their Okta credentials. The user completes Okta authentication (we can see the successful log within Okta) but then the Netskope enrollment window flashes to a "Hmmm... can't reach this page" error.   Has anyone here run into a similar issue or know how

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Netskope Employee
Lionel
Netskope Partner
LionelNetskope Partner
asked in Additional Discussions
Single Sign-On BWAN / ZTNA

Hello,In the context of a project involving the Netskope agent (ZTNA) and BWAN, we use the SAML Forward proxy component to authenticate users on first login (and periodically).Today, users are subject to two authentication procedures. As a result, the user experience is degraded.Is it possible to have a single sign-on between the two Netskope / BWAN agents?

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Netskope Employee
dburgess23
Netskope Partner
dburgess23Netskope Partner
asked in Additional Discussions
Admin having issues

Anyone have this issue? 

140
dburgess23
Netskope Partner
Lionel
Netskope Partner
LionelNetskope Partner
asked in Additional Discussions
Device Classification: Verification of Certification Chain, Expiration, CRL

Hello,In the context of implementing a Device Classification profile, we can verify the presence of a certificate. Currently, the presence of a certificate is sufficient to meet the criteria.Is it possible to extend this verification by checking the certification chain, expiration date, etc.

521
Rohit_Bhaskar
Netskope Employee
Lionel
Netskope Partner
LionelNetskope Partner
asked in Additional Discussions
On-Premise Detection

Hello,In the context of On-Premise detection, it is currently possible to use a DNS/http request. To validate detection, it is necessary to depend on the tested resources.The slightest network disturbance can lead to poor detection of the user's location Is it possible to use the Public IP to identify the user's locality? This IP is visible to the agent.

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Rohit_Bhaskar
Netskope Employee
A
AlfaBaneExplorer III
posted in Additional Discussions
Single mode -vs- Multi-user mode installation

Hello all,    I wanted to see if anyone had any use-case, pros/cons, intent, etc information in terms of client installations. Beyond "Optional parameter. Use this parameter when installing in a multi-user system", I've been unable to find any additional information or context.    For reference, when we deploy the client or provision devices, the Netskope client MSI is installed with a mode=peruserconfig parameter. While our devices can be used by any user in our environment with appropriate access, there are next to no devices that are intended to be regularly used by multiple users.    I just wanted to reach out and see what your experiences have been. 

21815
monika
Netskope Partner
Kmaheshwari
Netskope Employee
KmaheshwariNetskope Employee
published in Additional Discussions
Netskope Sentinel One Device ClassificationNetskope, Sentinel One, Device Classification

Integrating SentinelOne and Netskope to leverage threat detection and enforce device classification provides a robust endpoint-to-cloud security approach.This integration facilitates effective device classification and management, enabling consistent security policies across both cloud and endpoint environments. Requirements:SentinelOne Admin Access Netskope Tenant Implementation:SentinelOne ConfigurationConfigure the script on SentinelOne Tenant > Remote Ops > Create New Click on Upload New Script and provide the script details Upload the script Script content:This script will create an empty file with a specific file name in a specific directory that Netskope's client will look at and It will be created when there is high risk as determined by SentinelOne - and when the Netskope client sees this, it will be able to match on the device and respond appropriately. # Define the directory and file path$targetDirectory = "C:\ProgramData\Sentinel\Addons\SentinelRSO"$filePath = Join-Pa

1460
Kmaheshwari
Netskope Employee
Gary-Jenkins
Netskope Employee
Gary-JenkinsNetskope Employee
posted in Additional Discussions
Cribl Netskope Events and Alerts Integration

Cribl Netskope Events and Alerts Integration Netskope’s Events and Alerts can be pulled into Cribl via the Netskope REST v2 APIs. You can use Cribl Stream to filter and redirect to the destination of your liking. Note: Netskope Steaming Events (WebTx) aren’t supported currently. RequirementsNetskope tenant with API v2 enabled Cribl Stream accountSetup StepsNetskope Generate API token CriblCreate Data Source VerifySave and Run NetskopeGenerate API tokenIn your Netskope tenant go to Settings > Tools > REST API v2 > New Token  Add permission scopes to the token. You will need to add all scopes that you want to pull. In my example, I am going to grab all Events and Alerts. Give your token a name, and expiration period. Use the following scopes Events/api/v2/events/dataexport/events/application/api/v2/events/dataexport/events/audit/api/v2/events/dataexport/events/incident/api/v2/events/dataexport/events/infrastructure/api/v2/events/dataexport/events/network/api/v2/events/dataexport

22584
Gary-Jenkins
Netskope Employee
S
smzothoNew Member III
posted in Additional Discussions
Netskope randomly disabling

Hi Team I'm really happy to be part of this wonderfully community, my name is Simphiwe.We have many of our users whose Neskope gets disabled randomly and when this happens they lose access to a number of important applications within the organization. The only way to temporarily fix this is to restart the Netskope service or to completely restart the computer. However this is a short-time fix. I just want to know what are the main causes of Netskope getting disabled and how to fix this ? Thank you  

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wdeguaraNew Member III
asked in Additional Discussions
Netskope and Docker

Just wondering whether any community members who are Docker users have been able to get Netskope working with it ?

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