Unanswered questions

Hi Team,Quillpad is showing unknow in CCL is it safe to allow this translation app to our users. In virus total I don't see any malicious tag to the application/website. Please check and suggest.   Regards,Zakeriya Shaikh

Hello Everyone, We are unable to export the user list from Netskope tenant. We have tried to export the user list from Security Cloud Platform → User management, but unable to fetch the export option to export the user list.Kindly confirm is there any option in the Netskope tenant to export the user list from the tenant.If not, kindly suggest any alternative method for the same.

We are facing one issue where users are sharing google docs from external domains eg: gmail.com to nykaa.com, and nykaa.com users are able to access the google docs or sheets on which they can paste /write the sensitive information.So how do we block this transaction with Netskope

Hi Team,We are currently facing an issue on 2–3 devices where the installation fails with the error:“Installation failed to download the configuration. Check your internet connection and try again.”Although the affected users have an active internet connection and no VPN is connected, the issue still persists. All configurations appear to be correct from our end.I have attached a screenshot of the error for reference.Has anyone encountered this issue before or have any suggestions on how to resolve it?  

Hello! We are experiencing some issues with the Netskope Client failing to reconnect when our users move the LAN cable from their Laptops to their Docking stations. The Netskope client fails to connect anytime the connection is attempted from the docking station’s NIC. From the laptop’s onboard NIC no issues are encountered. Attempted means to remedy include the following but to no avail:Updated Docking Station Firmware to latest available Updated Driver for NIC on Dock as well as Docking station driver Reinstalled Netskope Client & Netskope Endpoint SDWAN ModuleI’ve sent out a preliminary inquiry on the same to our rep at Netskope and was just curious if anyone in the community had encountered similar issues and were able to work through them. If so could you suggest any possibly remedies? Thank you!Chris WarrenCybersecurity Analyst II

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Thank you in advance - as a security measure, I was wondering if rather than bypassing traffic to AWS Workspaces from Netskope, might it be possible instead to source anchor traffic from our AWS Netskope publishers and configure IP restrictions from the AWS-end, such that access to our Workspaces tenant was restricted to our AWS/Netskope publishers? We’d ideally only like for access to AWS Workspaces to be driven from Netskope client-driven endpoints.

We have two major releases to announce for our ServiceNow ecosystem — the brand-new Netskope CMDB Integration app, now available on the ServiceNow Store, and version 3.0 of the Netskope SecOps (SIR) app, which brings significant new capabilities to security operations workflows.Whether you're an IT operations team looking to bridge your CMDB with Netskope's Zero Trust visibility, or a SOC team wanting richer incident response automation — there's something here for everyone. PART 1 — NEW APP Introducing the Netskope CMDB Integration AppThe Netskope CMDB Integration app is a first-of-its-kind release that connects Netskope's Security Service Edge (SSE) platform directly to ServiceNow's Configuration Management Database. This app is purpose-built for IT and security operations teams who want Netskope's asset, policy, and access data living natively within their ServiceNow CMDB — no custom scripts, no middleware, no manual exports.  1.  Private App Bidirectional SyncThe CMDB app supports

Hello I have NextGen API for Microsoft outlook. For 12 of my users I want to steer the outlook traffic via netskope.I know it is the pinned app and got a bypass, but is there any way to steer via Netskope

SUBJECT- Issue with Activity Control Policy for Banking/Finance URLs in Netskope Hello Team,Today, I created a policy related to custom URLs for banking and finance/accounting websites. I selected specific domains to control user activity and configured the policy properly.However, I am unable to control activities on banking websites in particular. I am not sure why this is happening.When I perform a URL lookup in Netskope, it shows that the traffic is being steered to Netskope, so the steering is working.If anyone knows how to resolve this issue—especially for banking sites—please guide me

Generated with the assistance of Claude Opus 4.6 (Anthropic) -- but any slop is my fault for not managing context.Summary We need a per-user, one-time enrollment token mechanism for IdP-mode enrollments on devices that cannot receive tokens via MDM (mostly Chrome or Linux laptops, unmanaged or “lightly managed” endpoints). The current Secure Enrollment model provides tenant-wide shared tokens distributed via MDM. We have specific questions about how Enforced/Not Enforced status interacts with IdP vs UPN enrollment, and whether per-user scoped tokens are available or planned. EnvironmentTenant: XXXX.goskope.com Secure Enrollment Service: Enabled Token set 1: Created Jan 2026, Status: Enforced (auth + encryption), Expiry: roughly 1 yr Token set 2: Created Mar 2026, Status: Not Enforced (auth + encryption), Expiry: roughly1yr Secure Configuration Service: Enabled IdP: Okta (SAML Forward Proxy configured with Client Enrollment access method) Deployment modes: UPN via Intune/Jamf (Windows/m

Hi everyone,I’m looking for a solution to define a policy in Netskope Standard edition to give me an alert on shared folders that are unsafely shared among external and al internal users.I’ve already have a policy in place for files but I can’t find a way to define it specifically for folders. I’ll appreciate it if anyone has a comment on the solution.

We have been informed by the Support team that if you create cases on behalf of customers, the SLA associated with the customer’s purchased support level will not be honored.Quoted from Support, with company information masked:“Also, regarding the SLA request, the reason is that the case was raised by a vendor account rather than the customer.Please sync with your account team for any further queries.”

Dear Partner fellows,We have been informed by the Support team that if you create cases on behalf of customers, the SLA associated with the customer’s purchased support level will not be honored.Quoted from Support, with company information masked:“Also, regarding the SLA request, the reason is that the case was raised by a vendor account rather than the customer.Please sync with your account team for any further queries.”

Hi,What is the script to use to deploy netskope client for macos ?Our IDP is Google Workspace and the saml conf has been setup on GWS and Netskope (saml-forward-proxy). Our MDM is Addigy.Best regardsMathias