DEM: Digital Experience Management forum

Hey NS Community, Looking for some input on the absolute best way to use DEM to understand its value and how something like P-DEM could be pursued down the line. I have 2 main goals I am looking to accomplish:Which DEM graph is the most useful to investigate performance?  Ex: the network seems a bit sluggish, is NS playing a part in causing this latency? which graph is best to prove or disprove that.  Understand what my performance graph high’s and low’s mean were the low’s showing less demand from NS clients?  were the high’s showing a peak demand from NS clients?  

Elevate your network monitoring and user experience with the advanced capabilities of P-DEM Enterprise. Thierry Notermans, Product Management Director for Proactive Digital Experience Management (P-DEM), demonstrates the innovations introduced with P-DEM Enterprise using three key use cases.  Learn how to: Monitor onramp, app performance, and user experience from sites connecting to Netskope via SD-WAN, SASE gateways or private connectivity Monitor any application, from over 80K predefined apps or any custom web-based application, including synthetic application monitoring for how apps are performing Streamline operations and deliver a cohesive, transformative monitoring experience with the integration of Real User Monitoring (RUM) and Synthetic Monitoring Get a consistent 360-degree view of digital experiences across the entire path from users to apps  

Unveiling Netskope Proactive Digital Experience Management (P-DEM) Enterprise, a groundbreaking solution that delivers unmatched end-to-end insights and user experience monitoring within SASE and SD-WAN environments. Discover how P-DEM Enterprise eliminates blind spots, provides complete transparency across your entire network, and empowers you to optimize performance at every stage. Key Takeaways:Discover groundbreaking innovations like site-specific, user-specific, and app-specific monitoring that deliver a comprehensive 360-degree view of your digital experience. Learn how advanced contextual visibility and AI/ML-driven insights accelerate troubleshooting and reduce operational costs. Explore how this solution enhances workforce productivity, reduces operational friction, and delivers significant cost savings through proactive monitoring and remediation.To learn more about how Proactive DEM Enterprise groundbreaking innovations are redefining network monitoring, check out this blog

Check out the demo to get a sneak peek into the advanced capabilities launched with the Kadiska integration at the core of our Proactive DEM!  Proactive Digital Experience Management (Proactive DEM) Enterprise offers a powerful site-centric view that when combined with user monitoring, helps pinpoint the source of user experience issues—whether at a specific site, connecting to the Netskope NewEdge POP, or the ISP. This ensures full performance visibility, empowering organizations to achieve unparalleled visibility, optimize performance, and elevate user experience across their network infrastructure.  

September 10, 2024Official Launch: Proactive Digital Experience Management (P-DEM) Enterprise Proactive DEM Enterprise delivers granular telemetry and flexible monitoring with true user experience management capabilities at both the user or site level, supporting the business objectives of midmarket to large enterprises. Building upon Netskope’s DEM offerings, the newly added DEM solution uses AI/ML-driven network performance diagnostics to help reduce operational costs by providing faster time-to-resolution when troubleshooting, ensuring organizations maintain optimal performance and user satisfaction. This edition represents the culmination of the Kadiska advanced capabilities integration at the core of our Proactive DEM.  To learn more about how Proactive DEM Enterprise groundbreaking innovations are redefining network monitoring, read our blog, watch this demo, and register for our upcoming webinar below:   Unveiling New Capabilities of Proactive Digital Experience Management Ent

Hi community, We are exploring the DEM feature ad under DEM>Settings>Monitored Applications. What does this “Monitored Applications” feature do? Is there any extra costing involved after enabling this option? Does this require any different licenses? Where the data can be seen form this “proactively monitored apps”? 

P-DEM Professional is easy to activate in your Netskope tenant. Here are the top 4 use cases it can help you drive productivity for hybrid working employees, IT operations and help desk teams: Optimizing SaaS PerformanceChallenges in managing the performance of SaaS and web applications stem from their dynamic, decentralized nature. With various factors affecting user experience, from devices to internet connectivity, IT teams struggle to detect, diagnose and fix issues, impacting user productivity and IT efficiency as problems take hours to resolve. Learn how P-DEM brings proactive visibility to accelerate troubleshooting and enhance user satisfaction.Video OverviewHybrid Work ProductivityHybrid work models bring unique performance hurdles, demanding a seamless user experience across varied environments. Pinpointing and managing these issues, which span from home Wi-Fi to SaaS performance, is critical to productivity. Diagnosing the exact failure point in the device-to-app journey is

42% of SaaS users report consistently poor performance. 39% of these aren’t detected by traditional monitoring tools.Netskope ran a global survey this community and it was clear that troubleshooting SaaS issues and optimizing performance is incredibly difficult for several reasons:SaaS leverages highly distributed cloud hosting, where what looks like a single web page really relies on dozens of micro-services and integration with third party apps and services. The shift to hybrid working introduces BYOD, home WiFi and internet issues accessing SaaS apps, while users are also highly distributed as they fluidly move from home to office. SSE / SASE and Zero Trust approaches that address this new distributed user and security perimeter are themselves SaaS / cloud apps. Their impact on user experience and latency can’t be accurately measured by traditional monitoring tools that see these inline services as a ‘grey cloud’—much like a VPN or SD-WAN tunnel—making it nearly impossible to unders

Can security and performance coexist?The secure service edge should make the connection between users and apps more direct. But when things go wrong, it’s hard to tell where issues originate and who’s impacted. SASE can improve user experience, instead of impacting it. Visibility into cloud security reveals issues you can quickly fix then automate.We developed a next-level IT playbook to summarize practical strategies to deliver a phenomenal digital experience and a productive business advantage in a zero-trust environment.  Executive SummaryThe shift to a more distributed and dynamic digital infrastructure based on hybrid workforces, SaaS applications, and cloud hosting has created a visibility gap, making user experience and performance management more challenging for IT organizations.SASE-integrated DEM is a natural solution to this problem. It provides a unified view across network, application, endpoint–and security–management domains. This visibility simplifies collaboration amon