P-DEM Professional is easy to activate in your Netskope tenant. Here are the top 4 use cases it can help you drive productivity for hybrid working employees, IT operations and help desk teams:
Optimizing SaaS Performance
Challenges in managing the performance of SaaS and web applications stem from their dynamic, decentralized nature. With various factors affecting user experience, from devices to internet connectivity, IT teams struggle to detect, diagnose and fix issues, impacting user productivity and IT efficiency as problems take hours to resolve. Learn how P-DEM brings proactive visibility to accelerate troubleshooting and enhance user satisfaction.
Hybrid Work Productivity
Hybrid work models bring unique performance hurdles, demanding a seamless user experience across varied environments. Pinpointing and managing these issues, which span from home Wi-Fi to SaaS performance, is critical to productivity. Diagnosing the exact failure point in the device-to-app journey is complex yet crucial for reducing Mean Time to Resolution (MTTR) and unresolved issues. P-DEM and NewEdge enhance operational efficiency with clear visibility and proactive management, to help IT and security teams deliver a phenomenal digital experience.
Help Desk Efficiency & Velocity
Enterprise help desks face an unsustainable dilemma. They need to resolve a dramatically increased volume of tickets, but they lack necessary visibility and tools. Without time or tools to quickly diagnose issues, level one escalates half of all cases. Proactive digital experience management can simply and effectively close the gap. It helps your relieve the load on your helpdesk and drive IT efficiency with automated, guided, and proactive self-serve problem resolution. Leverage actionable insight and prescriptive remediation to rapidly restore and continuously optimize peak performance to keep users satisfied and productive.
Security and Performance
By 2025, most enterprises will have secure service-edge strategies in place. To proactively monitor security and infrastructure performance, Netskope offers SSE-integrated, digital experience monitoring (P-DEM), and automated remediation within the NewEdge security cloud and its premium connectivity to SaaS and cloud-hosted apps. This unique combination enhances visibility and control, reducing Mean Time to Repair (MTTR) by up to 80%, so users can be more productive and engaged.
I hope you find these videos informative. Let me know if you have any questions, or would like to try P-DEM Professional in your tenant.
We’ve also created a benefits calculator that let’s you calculate the positive impact P-DEM has on your business. Let me know if you’d like to explore it for the use cases you face.