Whether you want to search for solutions or ask a question, dip into spaces designed for those who are new to our products or watch videos to help you learn the basics. You'll find a lot of content and our experts are here every day. Netskope is ready for anything!

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Learn the basics with this series of videos from our experts

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Our team is making a lot of improvements. Most of these improvements won't happen overnight, but we are making progress and would benefit greatly from your feedback. Whether or not you asked a question in the Community, please take a few minutes to reach out to the Community team by direct message to @Rohit or send an email to community@netskope.com

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Netskope is positioned to help you begin your journey and discover where security, networking, and Zero Trust fit in the SASE world.

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Customer Support
01- Support Portal

The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers.
If you or a member of your team does not have access, please email support@netskope.com and we?ll get you set up.

02- Telephone
  • United States of America: +1 (800) 685-2098 (For sales, please call +1 (800) 979-6988)
  • Australia: 1800-505-486
  • Netherlands: 080-0022-4983
  • Germany: 080-0231-1111
  • Singapore: 80-0130-2191
  • India: 00080-0100-4400
  • United Kingdom: 080-0098-8865
03- Email

You can always reach out to our support team via email at support@netskope.com. To best handle your request, please provide the following information:

  • Nature of the request (please provide as much detail as possible and screenshots if you have them)
  • Level of urgency
  • Number of users affected
  • Contact details for getting in touch with you or an appropriate member of your team to address the issue
  • Relevant support ticket/case details if you?ve already opened a ticket over the phone or via the Netskope Support Portal