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Question

Outlook password and authentication popup

  • August 11, 2026
  • 1 reply
  • 133 views

cameron.greene-264780e0

Hi

 

We have bypassed outlook.com

 

and created a cert pinned app - wbxcoiex.exe,searchprotocolhost.exe,msedgewebview2.exe,winword.exe,outlook.exe

these are the URLS we have added: outlook.com, outlook.office365.com, office365.com, outlook.office.com, groupsapi-prod.outlookgroups.ms, groupsapi2-prod.outlookgroups.ms, groupsapi3-prod.outlookgroups.ms, groupsapi4-prod.outlookgroups.ms, outlookgroups.ms, outlook.office365.de, outlook.office.de, outlook.de, office365.de, attachment.outlook.office365-net.de, attachment.outlook.office.de, attachments.office.net, attachments.office365.net, graph.microsoft.com

 

 

However, users on Netskope get a popup asking for their password throughout the day.  We are in the middle of a rollout and its only Netskope users that have this issue.

 

See below popup

 

 

 

Are there any recommendations on how to handle outlook exceptions as we assume that something is getting inspected and Microsoft doesn’t like that.

 

1 reply

nitisuk.natpatsakul-143a11b5
Netskope Partner

Hi,
Is this the new outlook app? 
If yes, did you try Do Not Decrypt Policy for following domains yet?
------------------------------
- outlook.office365.com
- groupsapi-prod.outlookgroups.ms
- groupsapi3-prod.outlookgroups.ms
- groupsapi4-prod.outlookgroups.ms
- outlook.com
- attachments.office365.net
- office365.com
- outlook.cloud.microsoft
- outlookgroups.ms
- outlook.office.com
- groupsapi2-prod.outlookgroups.ms
- attachments.office.net

Please give it a try!