Dear Netskope-Team,
First of all: I love the new SpeedTest Feature! SpeedTest
But I think something is not working correctly yet, because the download speed is always below 1 Mbit/s.
Here my results:
POP: DUS1
Test ID: ypjx-9133686
Latency: 11.20 ms
Jitter: 2.75 ms
Down Speed: 0.25 mbps
Up Speed: 538.54 mbps
HTTP version: 1.1
Could you please help? Anybody in the community with the same problem?
Best regards
Best answer by steff94
We found the problem: The config of our Netskope Tenant itself blocked the speedtest download files because of “Unknown File Header.”
So we needed to expand the exceptions for all the speedtest urls (ie. speedtest-dus1.goskope.com.har, speedtest-muc1.goskope.com etc.) for Websockets and the Unknown File Header Error ..
To troubleshoot individual tests we implemented unique identifiers. Please hover the mouse over the steering confirmation and copy the code showing up.
I see you have raised a support ticket on this, please submit the code in the ticket. That would be helpful. Thank you in advance.
Hi
thanks for your reply. I just atted the code of one of my last failed speedtests to the support ticket.
Best regards
We found the problem: The config of our Netskope Tenant itself blocked the speedtest download files because of “Unknown File Header.”
So we needed to expand the exceptions for all the speedtest urls (ie. speedtest-dus1.goskope.com.har, speedtest-muc1.goskope.com etc.) for Websockets and the Unknown File Header Error ..
Hi
Might be another use case for RegEx-URL lists… ;-)
Glad it works now.
Yeah - and also it would be a good idea for netskope team to implement a default allow rule for its very own speedtest service in all (new) tenants :)
Is it possible to run these test without netskope steering to see the difference with netskope agent? It shows invalid token
Is it possible to run these test without netskope steering to see the difference with netskope agent? It shows invalid token
Hi
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