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Re: Netskope causes Issues with Mobile Device Emulators

New Contributor

I am trying to troubleshoot an issue with a solution called Browserstack which provides developers with the ability to test their websites and mobile applications across on-demand browsers, operating systems and real mobile devices. I have created a bypass so that traffic to the Browserstack tenant is not inspected which allows a system to successfully navigate to the page, the issue occurs when the Browserstack provided OS / Mobile Device emulators attempt to load code on the device. If the NS agent is disabled it works fine, when it is enabled it is broken. Has anyone else encountered a similar issue?


@gjimenez7272 I recommend you identify the process that Browserstack runs as and define it as certificate-pinned application.  More reading about certificate-pinned applications is here:



Thank you very much. I will give this a shot. I really appreciate the information. 

New Contributor

Hi gjimenez7272,
did you solve your problem? I am dealing with the same issue.


We have out of steering the domain "*" and "". Unfortunately, the process that works with browserstack is, from the logs: "process: google chrome helper"


In our logs, each line with the string "browserstack" is being bypassed, however, developers still having issues with the tool.


Any ideas?

Thank you very much.