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Clients Not Checking In

  • 13 August 2021
  • 3 replies
  • 107 views

Userlevel 3
Badge +13

Hello all! I'm seeing an oddity on some of the clients in our environment and wanted to :

  1. see if anyone has experienced this before
  2. get a suggested remediation 

Some of our endpoints will receive the client installation but don't show up in the Netskope console. If we look at configuration, it pulls updates and shows enabled. But the host name never shows up in Security Cloud Platform > Netskope Client > Devices. A stop/start of the service as well as a manual uninstallation/reinstall go through without issue (even prompting for and authenticating the current password) but still nothing in the Console.  Is there by chance a command we can run to force the device to report back to the Netskope console? 

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Best answer by AlfaBane 20 September 2021, 16:06

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3 replies

Badge +9

Hi @AlfaBane , thanks for asking such a great question. If any peers of yours have had this experience, hopefully they will jump in and share, but in order to get you the information you need more quickly, let's get you connected with our support team. You can contact them by either email: support@netskope.com, or by logging into the Netskope Support Portal. Thank you!

Userlevel 3
Badge +13

Support has identified this as a known issue to be fixed in release 90. 

Badge +6

Hello @AlfaBane ,

was this issue fixed after release 90?

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