End User Performance Monitoring

  • 29 April 2021
  • 1 reply

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End user Performance monitoring is quickly becoming essential to IT Operations teams. While approaches vary, typical capabilities include information on response time, latency, and availability. Overall, the goal of end user  Performance monitoring is to help Service Desk, End User Services, and IT Ops, Applications, and End User Services teams identify potential user problem areas quickly, preferably, before users even notice. 

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SaaS apps like ServiceNow have Response Time clocks/timers on right bottom of their portal.