Failed to install Netskope CRE plugin

  • 4 October 2022
  • 3 replies

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  • Netskope Partner
  • 2 replies

Hi Team,
The installation of the netskope CRE 1.0.0 plugin fails.  Both the SCIM URL and SKIM Key should be fine, but I get the following error on clicking "save"

"Error: Error in credentials(Forbidden user)"


Version information is below.
Core Version:3.4.0

UI Version:3.4.0

Database Version:3.4.0

I am not sure what the cause is and would appreciate it if someone could provide me with some information.



Best answer by sshiflett 12 October 2022, 19:39

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3 replies

Userlevel 6
Badge +16

Good morning @Aki,


I'd start by verifying the SCIM key and URL are both valid by performing a get user call using the SCIM API.   You can find the exact calls in our Postman collection here:

If that fails then you may need to issue another SCIM key and validate the URL.  If that succeeds, then I'd suggest opening a case with Netskope support with the diagnostic log bundle which can be generated by following the commands here:

I hope this helps but if you have any followup questions please don't hesitate to ask. 

Userlevel 6
Badge +16

@Aki my apologies for the delay here as I typed up a response but failed to actually post it.   I did some digging on your error message.  Can you confirm that the tenant you're testing with is licensed for Advanced UEBA and that REST API v2 is enabled?  Do you have a key defined for the proper endpoints for UEBA? If so, I would validate that the key and URL are working by running a query against your tenant via our public Postman collection or via your own API tools.  This will confirm the validity of both the token and URL.  If that fails, I would issue another SCIM token (this will not revoke your old one).  If the Postman call succeeds, then I'd run the API call for listing SCIM users directly from the Cloud Exchange.  This will validate if the Cloud Exchange has proper connectivity to the Netskope management plane and the validity of the token and URL.  Once validated, please open a case with Netskope support if the issue persists as there may be an issue with Cloud Exchange or APIs that we need to investigate. 


Badge +5

Thank you for your comment.
Apologies for the delay in responding.

We have confirmed it is API permissions issue.
In APIv2, by enabling some write permissions, it worked fine.
Thanks for the comment.

Thank you very much.