CASB

We've enabled the new transaction logs feature and sending it to our AWS S3.We have came across something which we wanted to point out which is the directory structure is in hours/days/month/year this is not how standard logging folders are created and is different from your old approach too. This can be an issue during manual searching or programatic querying in tools like AWS Athena. I suggest changing this to a normal directory structure to avoid these pains.

When I look at my Slack Channels some have “FC:” in the front of then name (e.g. FC:F063A1D5X9A:Test). What does FC mean? I was able to figure out that “DM” = direct message and “MPDM” = multi person direct message. I don’t see these defined in any Netskope documents though..

Is anyone experiencing problems with Next Gen when it comes to policies for Google Workspace. Not sure if it is just me but it seems that I have had multiple things that don’t seem to work or just is not available. An example I created a policy to take action on specific resource IDs (not sure why Netskope is not using the Google Document ID) but the policy did not find the document at all. Did this with support on the line and they did not know when it was not working. I cannot create a policy to apply to specific owners I only have the all owners in the Collaboration section. I feel like this has not been through any QA testing for Google Workspace at all. 

In working with the Netskope CASB, we’ve had analysts come up with the question “would this URL be blocked?”  I know we can go into Skope IT and do a URL Lookup to see what categories a URL is linked to and what policies “cover” it.  However, this doesn’t see to answer the fundamental question, “would it be blocked?”  There is the simple solution of, “just try it”, which will provide the answer, but this has some obvious downsides.  And it seems that the Netskope system must know if a URL is blocked or not, it will block browsing to a URL afterall.  Is there something I am missing in the interface which does this?  Or, is there a safe way to validate a URL from an analyst’s system, which doesn’t involve “ya, just try visiting a potentially malicious URL”?

Starting a few months ago our company users have reported consistent and numerous blocks by Google to access our own Workspace tenant apps (Google Admin, Gemini, Gdrive, etc). The message received by the users say, “Our systems have detected unusual traffic from your computer network. Please try your request again later.” It then presents your network IP and says it does not equal the Netskope POP IP (e.g. 10.10.10.10 ≠ 163.116.140.55). This implies that Google no longer trusts the Netskope POP subnets and see’s the proxied traffic as a risk. Is Netskope aware of this issue and are you working with Google to remediate it? Thanks 

I have the Netskope REST API Events v2 integration configured within Postman and queries are successful. I am wondering is there a method to limit the query by user, as well as number of days?My use case is as employees is leaving the company, I would like to just add there user name into the query, and have it pull the last 30 days of Alert, Application, and Incident logs for them, so I can export in CSV format. Thanks 

Is there any plans to add Google Agentspace (vertexaisearch.cloud.google.com) as a managed app connector we can steer? 

Hi Team,I’ve observed an issue where Outlook on the browser does not receive new emails when the Netskope client is enabled. However, at the same time, the Outlook desktop application continues to receive emails without any problem.This leads me to believe that the Netskope client might be interfering with mail synchronization on the browser. Could you please help investigate and provide a solution for this?

Does anyone know what the “Export User Key” is used for in Netskope? This feature is located in Setting>Security Cloud Platform>User section?I could not find any documentation on the use case for this feature. I’ve attached the screenshot below.  Is there a place to store the json file once the user key is downloaded?  Thanks.  

Hi , Has anyone followed this article and successfully got the Google Drive app working through CPA?https://support.google.com/a/answer/7644837?hl=en&src=supportwidget0&authuser=0 Best Regards,

We are using REST API v2 to sync our Entra ID users and groups. We switched over from SCIM a while ago. I noticed that a group in Entra ID that has nested groups inside are not shown in Netskope, only the individual users. Is this a known issue? Is there a way to have Netskope see nested groups? Thx

hi all!   We’ve been having great difficulties with Applications that are sensitive to SSL decryption.  Namely Software developer tools.    We have perhaps 2000 software devs, that could all potentially use a different dev tool, but many do use the same of course.  The issue is, the developers are either unwilling to help work with us to get the Netskope certs included into their application cert store, or they are unable to help us due to unknown OS type knowledge.    We have been charged with doing whatever we can to avoid any individualized “one off” type protections on the dev’s individual systems, as something that could be “deployed” would be very much more desirable.   We do have tamper protection enabled, so I know we’ll have to provide the NetSkope certs to whatever solution we find.     We have a few of their packages with a solution, but it usually requires us working with the user to implement.  We also have some cert pinned apps setup, and a couple DND’s setup as well.  Of

Hi all, Nice to meet you! I'm currently distributing Netskope clients on company computers (both Windows and Ubuntu). I have configured the Netskope clients to Google Workspace accounts.This works fine for users without a passkey (Yubikey), but if they enable one, the client doesn't complete the login process. Has anyone else experienced this issue and found a solution?Thank you.  

The Microsoft Office 365 Outlook.com Cert Pinned App in Steering configuration…What is the default (new/recently created tenants) for Custom App Domains?What is the value in your tenant for Custom App Domains? Curious if it is best practice and/or common to have this set to *, empty, or specific values. This question comes as the OOB Microsoft Office 365 Outlook.com contains the process below, that is used throughout additional Microsoft products (such as Teams and the Microsoft 365 Copilot app). If your Custom App Domains is set to * for the  Microsoft Office 365 Outlook.com Cert Pinned App in Steering configuration, then all traffic (regardless of the Microsoft app) will bypass Netskope inspection (including DLP policies).Process: msedgewebview2.exe

It was mentioned that the setting can be configured under Settings > Manage > Multi-Factor Authentication Integration, but in my environment, the Multi-Factor Authentication Integration tab does not appear, as shown in the screenshot below.Has there been an update?Could you let me know where I can configure this?https://docs.netskope.com/en/multi-factor-authentication/ 

we are managing multiple Kubernetes clusters hosted on GCP and AWS. While everything works as expected on Widows, users on macOS are facing connectivity issues when interacting with these clusters using tools like kubectl. when the Netskope client is enabled, users are encountering this error “Unable to connect to the server: tls: failed to verify certificate: x509: certificate signed by unknown authority”Since we are dealing with critical production workloads spread across multiple clusters. we want to avoid any manual modification of kubeconfig files. Can you suggest any possible solutions to resolve this issue.

We had someone upload files to their personal Dropbox account and the DLP incident forensic information is missing the file names; its replaced by a hash only. Is this a known issue, or feature?

Hello, I have 2 tenants, 1 for QA and 1 for production. Has anyone figured out a way to switch clients from one tenant to another without having to uninstall and reinstall? especially on a MAC system?

What could be the reason why the WhatsApp application is experiencing issues when uploading or downloading files on our iOS devices, even though there are no policies in place that should restrict these actions. How can i bypass the whatsapp application on iOS devices?, i haven’t found the procees that i need for the certificate pinned application config. Thanks for your comments  

Hi.I am a Netskope user in Japan. Currently, I am facing difficulties because the following cloud services in Japan cannot be controlled by CASB.It is causing significant inconvenience.I strongly request these services to be supported. Application Name: CryptobinURL:https://cryvia.cryptobin.jp/crypto/usr_index.action Application Name: Dokodemo Cabine,URL:https://dococab.tayoreru.com/login.html Application Name: HENNGE Secure Transfer  URL: https://transfer.hennge.com/#/login

I want to be able to route an internal app through NPA, but also be able to apply DLP policies to it. An example would be to present an authorized employee with a user consent notification popup at login. Or a DLP policy to prevent PHI from being posted, etc. Could this be done by creating both a Private App and a Cloud App using the same domain name?

I currently have DLP policies that monitor and control users interacting with the Google Gemini app/website. They now want to enable the Gemini feature in Google Workspace, which would then use the embedded feature in Google Meets, Google Docs, etc. Is there a way to monitor this additional traffic with Netskope? FYI, I already have the CASB API connector for Google Workspace, but its limited to Gdrive and Gmail..

Hi We have observed a significant increase in Fallback Action alerts, and are currently investigating ways to address this issue. These alerts primarily seem to be related to Microsoft updates. Advanced File Scanning has been disabled, yet we are still seeing Fallback Action alerts.As part of our troubleshooting, we have attempted to create steering bypass and allowed traffic related to Windows updates, but these steps have not resolved the issue.Any suggestions or further insight into addressing this would be greatly appreciated. 

This use case is about Generative AI, but I've run into this issue with other categories as well.  I create a Generative AI block and then I'm adding exceptions as needed by the business. The issue is that I have to create a URL list for those applications that do not show in "CloudApp" options. (ie. Grammarly).  What I don't understand is why is the app not available? I get that Netskope can't distinguish between activities within the app, but when I look at the Alerts and logs it's clearly categoring the URL to the application. I'm now forced to create a rather large URL list to allow Gram

Sumo Logic has a Netskope app that can be installed and configured to use API v2 to ingest logs. I created a new token in Netskope as described in the doc. I then installed the Netskope app and created the collector in Sumo Logic. It shows healthy, but there is an error saying “ 403 - error connecting to endpoint, received 403: {“message”: You cannot consume this service”}. Any ideas whats wrong?