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Netskope Client service Not Starting

  • June 18, 2024
  • 2 replies
  • 505 views

rapchua
Netskope Partner

Hello,

We have installed Netskope client and encountering intermittent connections/service not starting properly once a machine booted up. This is happening for multiple users few weeks after deploying Netskope.

Did anyone encounter the same issue? I am searching any related documentation/forums but I think I overlooked it. 

Thank you.

Best answer by sshiflett

@rapchua,


What operating system?  Does the client provide any additional info such as being down due to error?  Typically the client will fail to establish if there is a network or host issue that prevents connectivity to Netskope.  I’d recommend grabbing logs from one or two of the impacted machines and opening a support case. 

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2 replies

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  • Netskope Employee
  • Answer
  • June 18, 2024

@rapchua,


What operating system?  Does the client provide any additional info such as being down due to error?  Typically the client will fail to establish if there is a network or host issue that prevents connectivity to Netskope.  I’d recommend grabbing logs from one or two of the impacted machines and opening a support case. 


rapchua
Netskope Partner
  • Author
  • Netskope Partner
  • June 19, 2024

Majority of the OS are Windows but the same were encountered in MAC/Linux machines.

Thank you @sshiflett for this. We will request for the logs and promptly investigate it.