Hi Netskope community,
We recently have been creating support cases, but I notice we don't get an email containing an online form to enter feedback about how the case was handled.
Is there a way to submit feedback via online form or email?
Question
How to submit feedback regarding a support case?
+1
This topic has been closed for replies.
+20HI
Thank you for posting your question. Sorry for the Inconvenience. I have reached out to the tech team about it and I will update you one the same at earliest.
+20Hi
- In the life cycle of the case, the customer can click on the escalate button in the support portal and provide feedback anytime on the case. It is reviewed/actioned by Lead/Manager, 24/7.
- We send out a CSAT survey, after the closure of the case. The customer can select a survey rating and also provide feedback via the same.
Let us if this helps
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