Crowdstrike customers, how are you doing the exclusions for MacOS listed here, https://docs.netskope.com/en/netskope-help/netskope-client/netskope-client-interoperability/antivirus-applications/exceptions-for-anti-virus-applications/
Specifically, I’d be curious to see what your exclusion patterns are. For paths with spaces (i.e. /Library/Application\ Support/) are you using “/Library/Application\ Support/” or “/Library/Application Support/”. Crowdstrike documentation states we shouldn't need the \ but does that work in practice?
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Crowdstrike MacOS exclusions
Best answer by sshiflett
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I'm currently dealing with a similar issue. If you find a solution, please let me know. The Crowdstrike support team had me add the following Sensor Visibility Exclusions:
- /Library/Application Support/Netskope/STAgent/*
- /Applications/Netskope Client.app/**
However, I don't think this completely resolves my problems. The Netskope client keeps resetting the connection every 15 minutes for some of my users, which is causing disruption to SSH sessions with the ZTNA. This is unacceptable.
Hang in there and good luck!
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