For the Manual client on either Mac or Windows, I would recommend performing the email invite.

With regards to the anti-virus exclusions, the Netskope client doesn't confirm if exclusions are in place.  So I would recommend, checking the anti-virus logs to validate none of the Netskope locations that are documented in https://docs.netskope.com/en/exceptions-for-anti-virus-applications.html have been subject to a scan (both real-time or scheduled).

Hi Myee,

Thankyou for update but how we can check this from our side we should have some KB to check AV exclusion on that.

The Netskope document, https://docs.netskope.com/en/exceptions-for-anti-virus-applications.html, describes what Netskope folders and files to configure in the exclusion in the A/V admin console.

The A/V should have some way to confirm that the exclusions are in place.  As an example, here is one I found for MS Defender, the steps to confirm are listed at the end of the document. - https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/configure-extension-file-exclusions-microsoft-defender-antivirus?view=o365-worldwide