Netskope Client - Configuration changes are updated frequently

  • 20 October 2022
  • 5 replies
  • 277 views

Userlevel 4
Badge +11

Netskope Client - Configuration changes are updated frequently

 

Hello good evening, thank you for your cooperation.

 

Example if I make modification of certain access policies Web-Urls or settings of activities allowed at Clouds App level, once I make the adjustment in the Tenant of Netskope, how long it takes to take effect the change on client workstations ? if I make a modification the change is reflected immediately in the client ?

 

I have been looking in the documentation for this information, the exact information, frequency, etc. and nothing, I can not find it, if you help me with the above questions and information I would appreciate it very much.

 

Thanks

 

I remain attentive to your comments

 

Best regards


5 replies

Userlevel 5
Badge +16

Each client checks for client-side updates on an hourly basis.  

A user can initiate an immediate update by checking the Configuration dialog and clicking the "Update" link, if present.

Badge +6

In addition, every 5 minutes for administrative tasks (disable command, collect logs, ...) and every 4 hours for version changes.

You can also force update configuration with "C:Program Files (x86)NetskopeSTAgent sdiag.exe -u" (must run in user context).

BR,

Bart

Userlevel 4
Badge +11

Thank you for your time and responses.

 

Now this value of 60 minutes, which I think is a very high value, is it possible to adjust it to 1 minute, to 3 or 5 minutes ? Because if there are changes that must be made immediately, it can be forced from the client, but there are several changes in a row, and quick access is required, and for ABC reason the user does not know, can not not not want (VIP users, among others) to update the client or in cases of windows GPO issues or something, does not have how to view the client icon, ie you can not do it manually, but need the change applied as soon as possible, is it possible to apply that this is instantaneous ? Or at least reduce to seconds and or a few minutes to apply the configuration changes on the client?

 

Thank you

 

I remain attentive

 

Best regards

Userlevel 4
Badge +11

Thank you for your time and responses.

 

Now this value of 60 minutes, which I think is a very high value, is it possible to adjust it to 1 minute, to 3 or 5 minutes ? Because if there are changes that must be made immediately, it can be forced from the client, but there are several changes in a row, and quick access is required, and for ABC reason the user does not know, can not not not want (VIP users, among others) to update the client or in cases of windows GPO issues or something, does not have how to view the client icon, ie you can not do it manually, but need the change applied as soon as possible, is it possible to apply that this is instantaneous ? Or at least reduce to seconds and or a few minutes to apply the configuration changes on the client?

 

Thank you

 

I remain attentive

 

Best Reg

Badge +11

Inline policies added or modified sync within a minute, the 60 minutes is only for steering and network location configuration additions, modifications or deletions. This time cannot be changed, however, you can force your client to update before the interval by right clicking your client -> configuration and if there is an update it will show in "Blue" at the bottom.

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