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NetSkope SWG and Windows 10 updates failing in Asia

  • 2 February 2022
  • 2 replies
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Badge +3

Hi all, wondered if anyone rolling out SWG has had any issues with getting Windows updates to install with SWG enabled in Asia.   I have the same Windows steering bypasses set up for EU users and Asia but for some reason India and HK  users are getting a fail to update on the windows update page unless i disable the netskope client.   My exceptions are below.  I've covered everything MS say i need except go.microsoft.com and its not needed for EU users and just directs to the micosoft buy our devices  page.  Any ideas ?   

 

*.download.windowsupdate.com
*.update.microsoft.com
*.windowsupdate.com
*.windowsupdate.microsoft.com
dl.delivery.mp.microsoft.com
download.microsoft.com
ntservicepack.microsoft.com
r.manage.microsoft.com
windowsupdate.microsoft.com
wustat.windows.com

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Best answer by rthomson 3 February 2022, 14:47

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Badge +9

My suggestion would be:

1. attempt the Windows update again

2. download the netkope client logs (right click -> save logs) and unzip.

3. look inside nsdebuglog.log

4. filter the nsdebuglog.log file for the word "Tunneling"

5. You should see a number of lines like:

 

Tunneling flow from addr: 192.168.1.51:56147, process: firefox to host: c1h-word-view-15.cdn.office.net, addr: 23.36.168.220:443 to nsProxy

 

Look for anything in there where the process is related to Microsoft Update, or where the host is a Microsoft related domain.

 

6. Add that process/host into the steering exceptions

 

Badge +3

issue wanted related to netskope. 

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