Problem many disconnections NETSKOPE client on CHROMEBOOK/CHROME OS

  • 12 September 2023
  • 0 replies
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Good afternoon,

Many of our users on Chromebook/Chrome OS (differents constructors and differents "versions" like "Nami", "Zork", "Octopuss", "Hatch"...) experiment frequent disconnections since earlier version (actual latest version for ChromeOS via Playstore is 107.1.0.1529, published on 2023/08/23), tunnel going up/down in logs, this is very embarrasing for our users. Fixes have been deployed until the latest stable version mentioned above, but the disconnections are persistent, and seems more frequent when users are in homeworking. 

Does anyone encounters the same kind of issue, please ?

Thank you if you can help me. I precise Netskope official support have already been contacted and is aware of this problem.

Best regards.

 


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