I am trying to troubleshoot an issue with a solution called Browserstack which provides developers with the ability to test their websites and mobile applications across on-demand browsers, operating systems and real mobile devices. I have created a bypass so that traffic to the Browserstack tenant is not inspected which allows a system to successfully navigate to the page, the issue occurs when the Browserstack provided OS / Mobile Device emulators attempt to load code on the device. If the NS agent is disabled it works fine, when it is enabled it is broken. Has anyone else encountered a similar issue?
This topic has been closed for replies.
@gjimenez7272 I recommend you identify the process that Browserstack runs as and define it as certificate-pinned application. More reading about certificate-pinned applications is here: https://docs.netskope.com/en/exceptions-352649.html#UUID-721191f0-9267-9f7f-ce55-6da717757672_section-idm4552600832220832936441602365
+6Hi gjimenez7272,
did you solve your problem? I am dealing with the same issue.
We have out of steering the domain "*.browserstack.com" and "browserstack.com". Unfortunately, the process that works with browserstack is, from the logs: "process: google chrome helper"
In our logs, each line with the string "browserstack" is being bypassed, however, developers still having issues with the tool.
Any ideas?
Thank you very much.
+3Hi Miguel,
In a similar situation to yourself. Did you ever find a workaround for this problem?
Thanks a lot!
+4Hi All,
Has there been any update on this topic. We have just come across this issue ourselves.
I have put in place a steering bypass for *.browserstack.com and browserstack.com, and also created a new app definition for browserstacklocal.exe and any traffic originating from that process to any destination is also excluded from being steered to Netskope.
We are still having some connectivity issues though, and I'm not overly fond of a global steering exception. Looking for any further guidance!
Cheers.
Sign up
Already have an account? Login
Sign in or register securely using Single Sign-On (SSO)
Employee Continue as Customer / Partner (Login or Create Account)Login to the community
Sign in or register securely using Single Sign-On (SSO)
Employee Continue as Customer / Partner (Login or Create Account)Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.