When I have installed the netskope client, my trent micro security agent gives the error Check you internet Connection and I am not able to scan. What should I configure in my netskope tenant to allow the internet connection?
Question
Trend Micro Security Agent No internet Connection error
This topic has been closed for replies.
Hello.
I believe that it has to be bypass. Try to create a certificate pinning for the binaries.
If you use other TM services like Web Reputation, WebFilter…You may also have this is consideration becomes both software install a driver but only one will have the highest priority. For example: if a https URL is categorized as Malicious by TM but not yet by Netskope,or the other way around, and the Netskope driver takes preference, I will not be blocked.
i don’t know how the system decides which one is highest priority.
hope this help you.
Hello,
How can i identify the binaries, as i tried creating a bypass already but it did not work.
Hi there.
You could use this article as reference. Trend Micro Maximum Security - Netskope Knowledge Portal. To check the services to be bypass, use the nsdebuglog.log, so you can see the method (Bypass or to NS) ,what service and URL/IP is trying to access.
If still does not access the Interent, make sure your gateway is not blocking it.
Sign up
Already have an account? Login
Sign in or register securely using Single Sign-On (SSO)
Employee Continue as Customer / Partner (Login or Create Account)Login to the community
Sign in or register securely using Single Sign-On (SSO)
Employee Continue as Customer / Partner (Login or Create Account)Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.