For Private Access environments in which users also have mobile (iOS & Android) access to certain Private Apps, what’s the best way to avoid flooding users with daily Periodic Reauthentication on their computers as well as their phones?
Maybe a better question would be “what is the expected user experience in terms of Periodic Reauthentication” for users leveraging Private Access on both their work computers and their phones?
- should users be prompted to reauth on both devices?
- is it just whichever device prompts first?
- is the expected behavior different for iOS & Andriod?
Also, if the reauth period lapses or the prompt is missed or accidentally closed on the phone and private access disables, what is the best way to instruct end-users on restoring Private Access on their phones ? On computers, reauthentication is easily done via the client menu, but I’ve been unable to find any such option on the Netskope client/app on iOS