Skip to main content
  • EN

For Private Access environments in which users also have mobile (iOS & Android) access to certain Private Apps, what’s the best way to avoid flooding users with daily Periodic Reauthentication on their computers as well as their phones? 


Maybe a better question would be “what is the expected user experience in terms of Periodic Reauthentication” for users leveraging Private Access on both their work computers and their phones?

  • should users be prompted to reauth on both devices? 
  • is it just whichever device prompts first? 
  • is the expected behavior different for iOS & Andriod? 

Also, if the reauth period lapses or the prompt is missed or accidentally closed on the phone and private access disables, what is the best way to instruct end-users on restoring Private Access on their phones ? On computers, reauthentication is easily done via the client menu, but I’ve been unable to find any such option on the Netskope client/app on iOS 

 

 

@sshiflett 

@AlfaBane 
Maybe a better question would be “what is the expected user experience in terms of Periodic Reauthentication” for users leveraging Private Access on both their work computers and their phones?

 

The NPA backend services trigger re-authentication on a per-endpoint device basis rather than at the user level. Consequently, users will be prompted to re-authenticate on all their devices. This behavior is consistent across all platforms except for the Android client, which does not currently support periodic authentication.

Regards,
Fazil

Hi @AlfaBane , Hope @Fazil answers helps you. 

Consider marking a his answer as "Best Answer" if it helped you out! 🙂

Reply


Terms & ConditionsCookie settings