04-15-202211:26 AM - last edited on 04-15-202212:24 PM by kh_jenn
Using JAMF to deploy Netskope Client v22.214.171.1244 to target Macs (10.14.6 through 12.3.1).
Installation is successful, but on Big Sur and higher, it can take up to 10 minutes for the client to automatically enable and download its configuration updates. If the Update link is clicked, the client downloads updates and enables itself.
If I run "/Library/Application\ Support/Netskope/STAgent/nsdiag -u" from Terminal, the client downloads updates and enables itself.
However, if I run that as a Execute Command or as an After script in the policy (or separately), I get the following message: "Failed to download configuration updates."
Thank you for reaching out, @RobbG. A Netskope expert from our community team will get back to you as soon as possible. In the meantime, if any community member knows the solution, please reply to this thread!