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Netskope Client change tenant

  • November 18, 2022
  • 6 replies
  • 652 views

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Hello, I have 2 tenants, 1 for QA and 1 for production. Has anyone figured out a way to switch clients from one tenant to another without having to uninstall and reinstall? especially on a MAC system?

This topic has been closed for replies.

6 replies

qyost
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  • Explorer III
  • 146 replies
  • November 18, 2022

Uninstall/Reinstall is the only supported method.


However:
I would love to see multiple "tenants" under a parent "org" where much of the Settings configuration could be set once used by all the tenants. Then a device could be assigned to a specific "tenant" through a client config setting. I thought I had submitted that to my account team as an enhancement request, but I can't find it on my list. Must have only mentioned it in passing.


aramachandran
Netskope Employee
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  • Netskope Employee
  • 17 replies
  • November 29, 2022

The only 'potential' workflow outside of removing/re-installing clients would be to use IDP mode and unenroll the admin user to see if this triggers a new enrollment to the other tenant, downloading branding/config files etc. This hasn't been tested but could be a potential workaround if such workflows are permissable


NicolaScand
Netskope Partner
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  • Netskope Partner
  • 3 replies
  • November 22, 2024

Hello,

 

is there any news on this issue?

 

Regards,

Nicola


bnorcutt
Netskope Partner
  • Netskope Partner
  • 11 replies
  • May 2, 2025

Netskope have just launched this as part of 125 for Private access applications but not yet for web security although I have seen this functionality used by Netskope SE’s

 

B


zthompsoncr
Netskope Partner
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  • Netskope Partner
  • 49 replies
  • May 2, 2025

This feature does NOT exist today for customers. Please contact your Netskope account teams to raise a feature request.


bnorcutt
Netskope Partner
  • Netskope Partner
  • 11 replies
  • May 2, 2025

This feature does NOT exist today for customers. Please contact your Netskope account teams to raise a feature request.

 

The feature to switch tenant for web security no, however the functionality does exist so it doesn’t need a feature request.

 

The feature to use other tenants for ZTNA/NPA was released in 125 as per the release notes.