SMTP Relay Backend Error On Verifying Email Domain

[Indu]

Hi Netskope Community,

We are following below admin guide & KB (both are same) for configuring Netskope SMTP proxy with MS O365 exchange.

https://support.netskope.com/s/article/Configure-Netskope-SMTP-Proxy-with-Microsoft-O365-Exchange
https://docs.netskope.com/en/configure-netskope-smtp-proxy-with-microsoft-o365-exchange.html

We encountered a backend error and see the attachment for error message screenshot.

1. Has anyone encountered the same issue?
2. What is the root casue for this issue?
3. What is the fix to get rid of the error message?

Thanks & Regards,
Indu

[msouza]

@Indu I recommend you open a ticket with our Support team, please.

[Indu · Accepted solution]

@msouza  I wish I could downvote your answer. There was a case opened for this issue already. I came community because I didn't get help from Support for days on this issue.  I had to call support yesterday and escalate to get it fixed. After the escalation, the issue was fixed by backend team that the ID has been removed from deny list. 

[msouza]

Hi @Indu . Happy to know that your answer got solved.