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SMTP Relay Backend Error On Verifying Email Domain

  • July 11, 2023
  • 3 replies
  • 186 views
Indu
Netskope Partner
  • Indu
  • Netskope Partner

Hi Netskope Community,

We are following below admin guide & KB (both are same) for configuring Netskope SMTP proxy with MS O365 exchange.

https://support.netskope.com/s/article/Configure-Netskope-SMTP-Proxy-with-Microsoft-O365-Exchange
https://docs.netskope.com/en/configure-netskope-smtp-proxy-with-microsoft-o365-exchange.html

We encountered a backend error and see the attachment for error message screenshot.

1. Has anyone encountered the same issue?
2. What is the root casue for this issue?
3. What is the fix to get rid of the error message?

Thanks & Regards,
Indu

Best answer by Indu

@msouza  I wish I could downvote your answer. There was a case opened for this issue already. I came community because I didn't get help from Support for days on this issue.  I had to call support yesterday and escalate to get it fixed. After the escalation, the issue was fixed by backend team that the ID has been removed from deny list. 

This topic has been closed for replies.

3 replies

msouza
Netskope Employee
Forum|alt.badge.img+15
  • msouza
  • Netskope Employee
  • July 11, 2023

@Indu I recommend you open a ticket with our Support team, please.

Marcelo Souza
Indu
Netskope Partner
  • Indu
  • Author
  • Netskope Partner
  • Answer
  • July 11, 2023

@msouza  I wish I could downvote your answer. There was a case opened for this issue already. I came community because I didn't get help from Support for days on this issue.  I had to call support yesterday and escalate to get it fixed. After the escalation, the issue was fixed by backend team that the ID has been removed from deny list. 

msouza
Netskope Employee
Forum|alt.badge.img+15
  • msouza
  • Netskope Employee
  • July 11, 2023

Hi @Indu . Happy to know that your answer got solved. 

Marcelo Souza
Indu

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