The Netskope clients have not been able to update configuration since September 1st for my tenant. Netskope said its a known issue. Is there a reason why https://trust.netskope.com/ does not reflect this yet? Thank you.
@wmatistic the San Jose referenced in this incident is the management plane for your tenant. Clients utilize this for configurations, updates, and other management tasks even if they steer their traffic through data planes across the globe. If you'd like to DM me your tenant info or the case number, I'd be happy to verify that your tenant is in the management plane or have the update failure analyzed if you're in a different management plane.
Sam Shiflett Netskope Solution Architect - North America