Netskope Community
09-14-2023 09:11 AM
09-15-2023 06:40 AM
That seems very peculiar, especially since the config docs reference opening access through your firewall to the Google DNS servers. Is this just with NPA that you're seeing the issue? If so, where are you doing the resolution, on the client or on the publisher?
09-18-2023 07:49 AM
We see this with NPA specifically. I have had multiple tickets open for this issue and the fix has always been to switch DNS providers on the Client side, which will over ride network based settings (router)..
09-18-2023 08:41 PM - edited 09-18-2023 10:54 PM
Hi @jschuele,
Great article, thank you so much for posting it. We also have an issue with name resolution when some of our employees work remotely and use NPA. As we are gradually reducing our VPN usage, the NPA usage is gaining momentum but so are the intermittent DNS issues.
I have an active support case but they haven't yet been able to identify the cause.
You have provided some valuable information. Thank you!
09-27-2023 11:06 PM
We have identified are issues occur when our clients have IPv6 enabled and they get a Public Routable address (eg. IPv6 address starting with 2001:xxx). This occurs on certain ISP's (in our case Telstra) and when joining a hotspot on an Android phone. Disabling IPv6 on the wifi adapter is resolving the issue. We now need to decide whether or not to disable IPv6 on all laptop wifi adapters or fix on an ad-hoc basis...
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