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how to configure MFA in the Action section of RTP

  • May 9, 2025
  • 4 replies
  • 146 views

Maho Fujino
Netskope Partner

It was mentioned that the setting can be configured under Settings > Manage > Multi-Factor Authentication Integration, but in my environment, the Multi-Factor Authentication Integration tab does not appear, as shown in the screenshot below.

Has there been an update?

Could you let me know where I can configure this?

https://docs.netskope.com/en/multi-factor-authentication/

 

Best answer by notskope

Hi sshiflett

That is the problem I have also with hidden features.  We are licensed to use them and why we still have to ask CSM to enable? 

How can I ask CSM to enable those features if I dont even see or know them exist?

Netskope should enable all features entitlement and let customer decide whether to use or not

pls advise

thank

 

I had to arrange a meeting with our CSM to go over every flag we are licensed to use on a Zoom call, I recommend you do the same.

This topic has been closed for replies.

4 replies

Forum|alt.badge.img+16
  • Netskope Employee
  • May 13, 2025

Hello ​@Maho Fujino


This is no longer enabled by default in new tenants.  Please reach out to your local Customer Success Manager or Account Team for assistance in getting it enabled along with any other caveats around this feature. 

Thank you. 


munster
  • May 14, 2025

Hi sshiflett

That is the problem I have also with hidden features.  We are licensed to use them and why we still have to ask CSM to enable? 

How can I ask CSM to enable those features if I dont even see or know them exist?

Netskope should enable all features entitlement and let customer decide whether to use or not

pls advise

thank

 


Rohit_Bhaskar
Netskope Employee
Forum|alt.badge.img+20
  • Netskope Employee
  • May 20, 2025

Hi ​@munster 

Thank you for your feedback. We can take this up with the team and update you accordingly.

once again thank you for suggestion.


notskope
  • New Member III
  • Answer
  • May 29, 2025

Hi sshiflett

That is the problem I have also with hidden features.  We are licensed to use them and why we still have to ask CSM to enable? 

How can I ask CSM to enable those features if I dont even see or know them exist?

Netskope should enable all features entitlement and let customer decide whether to use or not

pls advise

thank

 

I had to arrange a meeting with our CSM to go over every flag we are licensed to use on a Zoom call, I recommend you do the same.