Single Sing ON - SSO - UI with SAML Azure-AD

  • 15 February 2023
  • 1 reply
  • 129 views

Userlevel 4
Badge +11

Single Sing On - SSO Tenant UI with SAML Azure-AD

 

Hello community Netskope, good afternoon.

 

As always thanks for the support and collaboration.

 

I have the following problem, I am configuring SSO for Netskope Tenant UI, to use Azure-AD credentials from Office 365.

 

Guided by this Doc/Links:

https://docs.netskope.com/en/netskope-sso-with-azure-ad.html

Now I configure everything, everything seems to be OK, but I get the following error when trying to login to the Tenant:

 

- "We seem to have hit a problem.
Error Code: General Error
Error: Failed to get SAML IdP Certificate!"- -

 

Is this something related to the Partner Tenant we have ? any particular step ?

 

If I go to the Seetings- Administration - SSO - Netskope Settings section:

Netskope SAML Certificate: "DOWNLOAD" IF I put Download it downloads the certificate, but if I put PREVIEW it comes out with a similar error: Loading---Loading---- And it says "Failed to get SAML IdP Certificate". That makes me curious...

 

Is it something similar? Is there any error with the platform ? I went through the procedure step by step 3 times and same error.

 

I remain attentive to your comments, suggestions, advice, etc.

 

Thanks for your help and colaboration

 

Best regards


1 reply

Userlevel 4
Badge +14

This appears to me that best way here is to open a support case.

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