Netskope Global Technical Success (GTS)
Netskope Client Update Intervals
Netskope Client automatically updates at the set intervals:
-
Every 30 minutes, Netskope Client updates its status on Netskope Tenant
-
Every 01 hour, Netskope Client checks for latest Steering Configuration & Client Configuration updates
-
Every 04 hours, Netskope Client checks for latest Version updates
Verification
- Save Netskope Client logs
- Access file - ‘nsconfig.json’
"clientConfig": {
"priority": "-1",
"configurationName": "------------------",
"allowClientDisabling": "true",
"clientAssistedGTM": "true",
"steering_config_2": "true",
"userNotification": "true",
"hideClientIcon": "false",
"clientHandleOverlappingDomains": "false",
"reportClientStatus": "false",
"sendDeviceInfo": "false",
"dynamicSteering": "true",
"deviceUniqueID": "true",
"checkCiscoVpn": "false",
"configUpdate": {
"updateIntervalInMin": "60"
},
"clientUpdate": {
"updateIntervalInMin": "240",
"allowAutoUpdate": "true",
"showUpdateNotification": "true",
"allowAutoGoldenUpdate": "false",
"goldenReleaseVersion": "",
"goldenDotReleaseUpdate": "false"
},
"clientUninstall": {
"allowUninstall": "false",
"hash": "------------------",
"salt": "------------------"
},
"clientStatusUpdate": {
"heartbeatIntervalInMin": "30"
Author Notes
- Netskope Client Steering Configuration & Client Configuration Updates can be updated before the default time
-
Every time the end-user clicks on the configuration, the Netskope Client checks for any available Steering Configuration & Client Configuration Updates (Image i)
-
If updates are available, the end-user will need to click on ‘Update’ (Image ii)
-
The message "Configuration is up-to-date" (Image iii) will appear in two scenarios:
- After installing new Steering Configuration & Client Configuration Updates
- When no Policy Updates are available
Image - i
Image - ii
Image - iii
- Administrator are allowed to set time and frequency for the Netskope Client upgrade
Path: Netskope Tenant UI >>> Settings >>> Security Cloud Platform >>> Netskope Client --- Client Configuration
Terms and Conditions
- All documented information undergoes testing and verification to ensure accuracy.
- In the future, If any such platform changes are brought to our attention, we will promptly update the documentation to reflect them.
Notes
- This article is authored by Netskope Global Technical Success (GTS).
- For any further inquiries related to this article, please contact Netskope GTS by submitting a support case with 'Case Type – How To Questions'.