Thank you for your question, @Faiz. A Netskope expert from our community team will get back to you as soon as possible. In the meantime, if any community member knows the solution, please reply to this thread!

If you're not trying the new Digital Experience Management (DEM), you should ask your SE to get it enabled for you. It can help you identify issues that might be impacting the user experience.

Are you both using private access as well or just CASB? Its worth checking what datacenter both the clients (and if you use private access) the publisher servers are connecting to and how close that is proximity wise.

Can we know where to know our SE details who can enable DEM ?