We're gradually expanding our NPA footprint in our company. Recently the first user needing the use of Avaya One-X Agent was looped in and the log-in fails. We've had the app configured for some time now but no testers until now.
I have some internal discussions going with the involved teams but wanted to reach out here to see if anyone has any useful tips/experience implementing NPA access to a softphone solution. Of course, Avaya related products would be ideal, but any information would be welcomed.
Avaya Softphone over NPA
Morning @AlfaBane,
Is this Avaya app hosted in the cloud or on premises? If it's just the client itself, it may work over NPA but if it's a full soft phone solution then it likely won't work over NPA on its own as NPA's Zero Trust Network Architecture does not support server to client initiated flows. To resolve this, we can look at a few different options including bypassing it from NPA steering if it's cloud hosted or utilizing ZTNA Next which uses Netskope's integrated Borderless WAN capabilities in the same client to support edge cases like VoIP that don't work with ZTNA architecture.
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