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Hi All,

 

My device classification policy matches when all three criteria are met...

There are a lot of users complaining that they can't access ZTNA, so I checked and they're unmanaged...

I fixed it by pushing an update to the client and restarting the service/computer. It's probably not possible to do it every few days for users

 

what is can be the root cause of pull users out from device classification policy.

 

 

 

Have you enabled the Periodic Device Classification?
https://docs.netskope.com/en/netskope-client-configuration/#tunnel-settings-earlier-termed-as-traffic-steering


sure, 60 min as default, then i changed it to 20 min ... same

 

 how can I troubleshoot Device classification issues on end user? 


What is the correct form of troubleshooting Device classification issues ?


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