Hi All,
My device classification policy matches when all three criteria are met...
There are a lot of users complaining that they can't access ZTNA, so I checked and they're unmanaged...
I fixed it by pushing an update to the client and restarting the service/computer. It's probably not possible to do it every few days for users
what is can be the root cause of pull users out from device classification policy.
Have you enabled the Periodic Device Classification?
https://docs.netskope.com/en/netskope-client-configuration/#tunnel-settings-earlier-termed-as-traffic-steering
Have you enabled the Periodic Device Classification?
https://docs.netskope.com/en/netskope-client-configuration/#tunnel-settings-earlier-termed-as-traffic-steering
sure, 60 min as default, then i changed it to 20 min ... same
how can I troubleshoot Device classification issues on end user?
What is the correct form of troubleshooting Device classification issues ?
From there, we can look at the client logs to see which checks are failing. The logs will reflect individual checks and their success or failure with entries similar to:
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