Cloud Exchange Bad Gateway error

99% of the time that people get the bad gateway error comes down to the Maintenance Password. Is this a new install? 
In new installs I have seen customers include special characters causing this problem. 

• Special characters (including, but not limited to "#", "$", "/", etc.) are not supported when setting the maintenance password for CE.
• https://docs.netskope.com/en/install-cloud-exchange.html

In upgrades or reinstalling Cloud Exchange I have seen customers give a different password than they used the first time installing CE. 

• The password is stored in the /ta_cloud_exchange directory in a hidden file named .env unless using HashiCorp as a secrets manager.
• https://docs.netskope.com/en/upgrading-to-the-latest-version-of-cloud-exchange.html

Reach out to me if you need help. gjenkins@netskope.com 

Hi Gary,

Thanks for your reply.

Yes this is a new install and there is no special characters included in the maintenance passwd. I have 2 servers built and documented the steps including the jwt token and maintenance passwd which is purely a 19 char sentence with all lowercase (would not accept more than 20 char)

I received a snipit of a support call by other customers from our local Netskope SE where they applied the following – which apparently fixed it.

• chown 999:999 -R data/database-init
• chmod 664 data/database-init/mongo-init.sh

and ran ./setup script.

I have tried that, but setup resets it back to default value.

 Happy to share my installation steps with you.

Any assistance will be greatly appreciated!

Cheers

WinderS

It should have read " Will now carry out the necessary setup...." My bad. 😄