Removing Old Client

Hi, @Derekb. Thank you for your question! A Netskope expert from our community team will get back to you as soon as possible. In the meantime, if any community member knows the solution, please reply to this thread!

You probably have some orphaned registry entries that need to be cleaned out. I would suggest doing that and rebooting and re-installing the client. If that does not work, please put in a support case and let tech support advise.

Netskope has many registry entries, spent 3 hrs adding/removing

It would be nice to have a registry clean-up tool though

But for now it seems the only way is to wipe the machine and start over (a bit drastic but i need to move on)

Derek

@Derekb You can also use the MS Tool to clean up the registry if this happens again run this tool to clean up the registry and try re-installing the client.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

I’ve had no luck with finding all the Registry Entries.. Also the MS Troubleshooter isn’t seeing any issues.

Does anyone have other ideas?

@Derekb I have seen the same issues,  There is a script that support had sent where you can specify the uninstall password:  

@echo off
REM
REM This batch file is used to uninstall Password protected Netskope Client from SCCM
REM
SetLocal
for /f "tokens=2 delims==" %%f in ('wmic product where "Name like 'Netskope Client'" get IdentifyingNumber /value ^| find "="') do set "productCode=%%f"
IF DEFINED productCode (
   msiexec /uninstall %productCode% PASSWORD="<password in plain text within quotes>" /qn /l*v %PUBLIC%nscuninstall.log
   ) ELSE (
REM Did not find product code for Netskope Client
)
EndLocal

Not sure if this would help your case as it did not in mine.   Hoping at some point Netskope support builds a clean up script that just removes all references to the client that we can push out to devices via software deployment when needed.  (Hint, Hint)