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How to check Netskope client connectivity from Windows 10 without accessing the console

bongoozy
New Contributor III

Dear All,

I am new to Netskope. I am in the process of deploying the Netskope client as a part of migration from zscaler to Netskope. I was wondering what is the best practice to check a successful client installation and connectivity from the Win10 devices without accessing the admin console.

I am checking the Netskope Client Configuration screen and nslookup to the netskope server/appliance. Is there any better way to test connectivity and functions as a checklist for successful client install.

Thanks in advance. 

5 ACCEPTED SOLUTIONS

jason
Netskope
Netskope

Once the client comes up (the systray icon will be blue and orange), open up a browser window and go to a CASB application like https://drive.google.com or OneDrive. Click on the padlock icon in the URL bar. View the certificate. If it is from goskope.com, you have successful connectivity and steering.

Regards,
Jason Sheffield
SE Ops
North America
jason@netskope.com

View solution in original post

sfoster
Netskope
Netskope

You can also right mouse click and take a look at the configuration. It should show you to which Netskope PoP it is connected, who the user is and what type of traffic steering. Good luck, let us know how you get on!

View solution in original post

jason
Netskope
Netskope

That will tell you connectivity. Without checking the certificate, you can't be sure that the traffic is steered correctly. If the cert isn't goskope.com, you may have connectivity, but it's not being steered, and therefore SSL decrypted by Netskope.

Regards,
Jason Sheffield
SE Ops
North America
jason@netskope.com

View solution in original post

igigis
Netskope
Netskope

In combination with checking Netskope Client is enabled. From your preferred web browser, navigate to http://ifconfig.io, this will verify you're forwarding traffic to Netskope service.

View solution in original post

rfletcher
New Contributor III

All of the above options work great but my #1 go to is just looking at the nsdebug.log file especially if i'm troubleshooting an issue with a website.

-Ryan

View solution in original post

5 REPLIES 5

jason
Netskope
Netskope

Once the client comes up (the systray icon will be blue and orange), open up a browser window and go to a CASB application like https://drive.google.com or OneDrive. Click on the padlock icon in the URL bar. View the certificate. If it is from goskope.com, you have successful connectivity and steering.

Regards,
Jason Sheffield
SE Ops
North America
jason@netskope.com

View solution in original post

sfoster
Netskope
Netskope

You can also right mouse click and take a look at the configuration. It should show you to which Netskope PoP it is connected, who the user is and what type of traffic steering. Good luck, let us know how you get on!

View solution in original post

jason
Netskope
Netskope

That will tell you connectivity. Without checking the certificate, you can't be sure that the traffic is steered correctly. If the cert isn't goskope.com, you may have connectivity, but it's not being steered, and therefore SSL decrypted by Netskope.

Regards,
Jason Sheffield
SE Ops
North America
jason@netskope.com

View solution in original post

igigis
Netskope
Netskope

In combination with checking Netskope Client is enabled. From your preferred web browser, navigate to http://ifconfig.io, this will verify you're forwarding traffic to Netskope service.

View solution in original post

rfletcher
New Contributor III

All of the above options work great but my #1 go to is just looking at the nsdebug.log file especially if i'm troubleshooting an issue with a website.

-Ryan

View solution in original post