You might have noticed that we have not yet rolled out our neat new documentation portal. We've run into a snag and are working on it. We want to provide you with the best experience we can.
We'll send you another update as soon as we get the kinks ironed out.
The portal really needs a complete overhaul.
We have customers who are unhappy with:
1. Lack of ability to find the right article for the right feature.
2. Not every feature has an article available (e.g RPaas has only video)
3. The videos/articles are as old as 2019. No one updates it it seems like.
4. Any development team/support engineer after testing would/should be updating the articles.
I can attest that clicking the feedback link at the bottom of any techdocs managed article does get fairly prompt responses and often action.
That said, as a user, I think the concern you're hearing raised is that not all the docuentation is managed by techdocs. There's the official portal, the training materials, and then the support KB articles. Those KB articles often have clearer and more directly applicable patterns than we can pull out of docs. However, they aren't maintained with the same rigor as the documentation. That's where we often find out-dated information and examples.
As a user, it would be greatly appreciated if the KB articles were updated with the same intent to be accurate to what user's see today (whenever that future "today" may be) as the documentation.
Hah hah, yes, Quinn can definitely attest to that! One of our favorite contributors!
And yes, you're absolutely correct. We don't manage the KB articles, which tend to be quite focused (they're often in response to a very specific issue).
We do have plans to make it easier for you to find those KB articles. But we still won't own them. However! If you find one that's particularly (and widely) useful, we do sometimes take their content and create a regular article. So we're happy to do that.
The Support team manages the KB, and they'll update if you let them know.
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