Netskope is positioned to help you begin your journey and discover where security, networking, and Zero Trust fit in the SASE world.
Support
Whether you want to search for solutions or ask a question, dip into spaces designed for those who are new to our products or watch videos to help you learn the basics. You'll find a lot of content and our experts are here every day. Netskope is ready for anything!
Connect With
Netskope
Our team is making a lot of improvements. Most of these improvements won't happen overnight, but we are making progress and would benefit greatly from your feedback. Whether or not you asked a question in the Community, please take a few minutes to reach out to the Community team by direct message to @Rohit or send an email to community@netskope.com
Additional Resources
Connect With Customer Support
01 Support Portal
The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers.
If you or a member of your team does not have access, please email support@netskope.com and we?ll get you set up.
02 Telephone
- United States of America: +1 (800) 685-2098 (For sales, please call +1 (800) 979-6988)
- Australia: 1800-505-486
- Netherlands: 080-0022-4983
- Germany: 080-0231-1111
- Singapore: 80-0130-2191
- India: 00080-0100-4400
- United Kingdom: 080-0098-8865
03 Email
You can always reach out to our support team via email at support@netskope.com. To best handle your request, please provide the following information:
- Nature of the request (please provide as much detail as possible and screenshots if you have them)
- Level of urgency
- Number of users affected
- Contact details for getting in touch with you or an appropriate member of your team to address the issue
- Relevant support ticket/case details if you?ve already opened a ticket over the phone or via the Netskope Support Portal
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