Netskope Global Technical Success (GTS)
Use Case - WhatsApp Web Global Block
Netskope Cloud Version - 119
Objective
WhatsApp is a chat and instant messaging platform accessible via both a browser (web access) and a native application. This document outlines the steps for blocking access to WhatsApp’s web access.
Prerequisite
Netskope Inline CASB license is required
Context
Some customers have restricted the installation of the WhatsApp native app using MDM or Group Policy settings. They also wish to block access to WhatsApp via web access. This can be achieved by configuring a Netskope Real-Time Protection Policy.
Do You Know?
- Netskope acknowledges WhatsApp Web as a Cloud Application and provides a pre-defined cloud app connector.
- As of Sep 21, 2024 with Netskope’s WhatsApp predefined connector, customers can exercise control over the following activities:
Lab Recreate
- Realtime protection policy
Path: Netskope Tenant UI >>> Policies >>> Real-time Protection
Verification
- End-user tried accessing WhatsApp Web, received the below message
Note - User Notification format used above Link
Terms and Condition
- All documented information undergoes testing and verification to ensure accuracy.
- In the future, it is possible that the application's functionality may be altered by the vendor. If any such changes are brought to our attention, we will promptly update the documentation to reflect them.
Notes
- This article is authored by Netskope Global Technical Success (GTS).
- For any further inquiries related to this article, please contact Netskope GTS by submitting a support case with 'Case Type – How To Questions'.