Netskope Global Technical Success (GTS)

User Notification - Access Restricted

Netskope Cloud Version - 119

Objective

User Notification - Access Restricted

Prerequisite

Netskope Inline CASB or SWG license is required

Context

A user notification that clearly articulates the reasons for access restriction and offers guidance on whom to contact for assistance in gaining access.

Configuration

Path: Netskope Tenant UI >>> Policies --- Templates --- User Notification >>> Add Template >>> Cloud App & Web

Template Name – Access Restricted

Logo – Select ‘Large’ and Select your company logo

Title – ‘ACCESS TO THE URL IS RESTRICTED’

Message – You have tried to access a restricted website. If you believe access is necessary for business purposes, please contact the IT Team via Service Desk Portal and provide the following details:

User Email - {{NS_USER}}

Application Name - {{NS_APP}}

Category Name - {{NS_CATEGORY}}

Activity Name - {{NS_ACTIVITY}}

Policy Name - {{NS_POLICY_NAME}}

URL - {{NS_URL}}

Footer Message - YOUR INTERNET ACTIVITY IS BEING MONITORED AND RECORDED

Redirect – As per your choice of webpage (Optional Setting)

Lab Recreate

• Access to Facebook is blocked so I added the below Realtime Protection Policy with ‘Action – Block’ and ‘Template - Access Restricted’

• End-user tried accessing Facebook and received the below message

Conclusion

• The message effectively communicates with the end-user.
• Should the end-user contact the IT team, the screenshot of the user notification includes all necessary details to assist the Netskope Administrator in understanding the issue.

Notes

• Customers have the flexibility to customize the template according to their preferences.
• This article is authored by Netskope Global Technical Success (GTS).
• For any further inquiries related to this article, please contact Netskope GTS by submitting a support case with 'Case Type – How To Questions'.