Netskope Global Technical Success (GTS)

User Notification - User Alert with mandatory End-User Justification

Netskope Cloud Version - 119

Objective

User Notification - User Alert with mandatory End-User Justification

Prerequisite

Netskope Inline CASB or SWG license is required

Context

Please provide a business justification before accessing a Non-Sanctioned Cloud Application. This notification ensures clarity regarding user actions.

Configuration

Path: Netskope Tenant UI >>> Policies --- Templates --- User Notification >>> Add Template >>> Cloud App & Web

Template Name – User Alert - Non-Sanctioned Access  - Justification Mandatory

Logo – Select ‘Large’ and Select your company logo

Title – ‘FOR NON-BUSINESS PURPOSES ONLY’

Message – You have attempted to access a Non-Sanctioned Cloud Application. Make sure not to Upload, Share, Send, Post any business-sensitive information. 

If you require access for legitimate business purposes, kindly provide a business justification and click 'Proceed.'

To request sanctioning for this application, please contact the IT Team through the Service Desk Portal and provide the following information

User Email - {{NS_USER}}

Application Name - {{NS_APP}}

Category Name - {{NS_CATEGORY}}

Activity Name - {{NS_ACTIVITY}}

Policy Name - {{NS_POLICY_NAME}}

URL - {{NS_URL}}

Footer Message - YOUR INTERNET ACTIVITY IS BEING MONITORED AND RECORDED

Uncheck - Make input optional for the Proceed Button

Redirect – As per your choice of webpage (Optional Setting)

Lab Recreate

• Facebook is Non-Sanctioned Cloud Application so I added the below Realtime Protection Policy with ‘Action – User Alert and ‘Template - User Alert - Non-Sanctioned Access  - Justification Mandatory’

Path: Netskope Tenant UI >>> Policies >>> Real-time Protection

• The end-user attempted to log in to Facebook and received the following message:

• Until the end-user provides additional input regarding 'Justify Usage,' they will not be able to log in to the application.

Conclusion

• The message effectively communicates with the end-user.
• Should the end-user contact the IT team, the screenshot of the user notification includes all necessary details to assist the Netskope Administrator in understanding the issue.

Notes

• Customers have the flexibility to customize the template according to their preferences.
• This article is authored by Netskope Global Technical Success (GTS).
• For any further inquiries related to this article, please contact Netskope GTS by submitting a support case with 'Case Type – How To Questions'.