AA Dashboard: Number of devices and users with no activity for last 7 days

​@Aaron_Zhang 

Hi ​@Sanjib ,

Thanks for reaching out!

Currently Advanced Analytics does not provide visibility specifically into “devices/users that have shown no activity in the last X period of time.” As an alternative solution, we can identify inactive devices by highlighting “devices with no client status update in the last X period of time.”

To do this, we can apply the “Maximum Historical Client Status Last Update Time” field as a filter and set it to, for example, “is before (relative) 7 days ago.” This will return a list of devices that had no client status update in the past 7 days.

We can also add the “User” field to return the corresponding user accounts. In the meantime, if you are looking to have a new field that reflects “the last active dates of clients,” please reach out to your Netskope account reps so that they can help you open an enhancement request.

Feel free to let us know if you have any other questions!

Best,

Aaron

Thanks for the reply ​@Aaron_Zhang 

The “Maximum Historical Client Status Last Update Time” filter does not seem to generate accurate data. Users and devices that were seen in past 5 days or less were selected by this filter.

Hi ​@Sanjib ,

Thanks for confirming!

This might be a data discrepancy issue caused by client data ingestion. Could you please work with your Netskope account team to open a support ticket? Our support team can help troubleshoot with the source data.

Feel free to let us know if you have any other questions.

Best,

Aaron