Client Check In - Dashboard or Advanced Analytics

Hi ​@adebratto , Tagging ​@Aaron_Zhang . 

Hi Aaron, could you please assist us here

Hi ​@adebratto ,

Thanks for reaching out!

Currently Advanced Analytics does not provide visibility specifically into “clients that have not checked in after X period of time.” As an alternative solution, we can identify inactive devices by highlighting “devices with no client status update in the last X period of time.”

To do this, we can apply the “Maximum Historical Client Status Last Update Time” field as a filter and set it to, for example, “is before (relative) 7 days ago.” This will return a list of devices that had no client status update in the past 7 days.

In the meantime, if you are looking to have a new field that reflects “the last active dates of clients,” please reach out to your Netskope account reps so that they can help you open an enhancement request.

Feel free to let us know if you have any other questions!

Best,

Aaron

-- cc ​@Rohit_Bhaskar 

Humm, when I try to recreate this report shown in the screenshot I get no results.

Hi ​@adebratto ,

Please try the dashboard template attached below. If there is still no data returned, please open a support ticket so that our support team can help troubleshoot.

Feel free to let us know if you have any other questions.

Best,

Aaron

Aaron - Thank you for the dashboard, but the data is not matching up.  I can see devices in my Netskope Devices screen that have not checked in for 29 days, but I cannot get them to display in the analytics dashboard. 

Hi ​@adebratto ,

Thanks for confirming!

This might be a data discrepancy issue caused by client data ingestion. Could you please work with your Netskope account team to open a support ticket? Our support team can help troubleshoot with the source data.

Feel free to let us know if you have any other questions.

Best,

Aaron