I have installed the Netskope client on both Windows and macOS devices. On some Windows laptops, a few users are experiencing a freezing issue—specifically, their laptops freeze shortly after startup.
We have multiple security tools installed on these devices, including Kaspersky Endpoint Security. All Netskope-related applications, pop-IPs, domains, and subdomains have already been allowed in Kaspersky. The following IPs and paths are whitelisted:
Allowed IPs/Ports:
http://162.10.*:443/ https://162.10.*:443/ http://163.116.*:443/ https://163.116.*:443/
Allowed Application Paths:
C:\Program Files (x86)\Netskope\*
C:\Program Files (x86)\Netskope\STAgent
C:\Program Files (x86)\Netskope\STAgent\nsdiag.exe
C:\Program Files (x86)\Netskope\STAgent\nspacparser.exe
C:\Program Files (x86)\Netskope\STAgent\stAgentSvc.exe
C:\Program Files (x86)\Netskope\STAgent\stAgentUI.exe
C:\Program Files (x86)\Netskope\STAgent\tloader.exe
C:\Program Files\Netskope\EPDLP\*
Allowed Domains:
-
netskope.com
-
*.netskope.com
-
*.goskope.com
-
organization.goskope.com
All users are running the latest Netskope Agent version: 133.0.0.2586.
Troubleshooting Performed:
I have already tried the following steps on affected devices, but the issue persists:
-
Temporarily disabled Kaspersky → no improvement
-
Cleared temporary files
-
Updated device drivers
-
Installed pending Windows updates
-
Manually checked and installed the Netskope root certificate
-
Tried to restart Netskope Services
-
Uninstall and install Netskope agent
Despite these steps, the freezing issue still occurs—and only on certain devices, not universally.
